- Creating a shared sense of what the program or intervention is trying to achieve.
- Understand what relevant evidence points to as good practice.
- Developing a blueprint for necessary design features.
- Using techniques such as customer journey mapping, integrative thinking, and co-design to challenge current approaches and create options for the future.
Services
Design
What’s the simplest and most impactful way to do what you do?
The best design creatively brings together a strong evidence base with the experience of people who are most involved in the issue, including service recipients and staff—frontline, program leads and leadership teams.
We have led the design of programs and processes in diverse fields. One of our strengths is bringing frameworks and models from multiple disciplines to generate better solutions faster. Our recommendations focus on fit-for-purpose solutions that can be implemented in your environment and within your constraints.
Our approach might include
Examples of our design work include
- Redesign of the Energy Accounts Payments Assistance to provide support for streamlined and consistent decision making and improved client impact (NSW Energy).
- Co-design of options to better support people with neuro-muscular and neurological diseases (Agency for Clinical Innovation).
- Co-design process coupled with rapid proof of concept to select and integrate patient outcome measures in health contracts (HNECC Primary Health Network).
- Evidence-driven co-design of approaches to respond to homelessness in children and young people (NSW Department of Communities and Justice).
- Root cause analysis to diagnose barriers to uptake of solar rebates (NSW EPA).
